Refund Policy

Refund policy

Returns & Exchange Details:
We want to ensure all our customers love our products as much as we do! If you do have an issue with your product, we would love to hear from you so we can work towards a resolution. Unfortunately, we do not accept returns on personalised products.

Please note there will be no refunds / partial refunds or replacements if your text was not supplied correctly. (This also applies to messages sent correcting text, it must be correct at time of order. We cannot guarantee messages will be given in time to our team prior to the processing of your order. If error occurs client must pay return postage to rectify however, we will cover postage back to the client).

Refunds / Cancellations:
As all our products are made to order once production of your order has commenced no refunds will be given for change of mind. Cancellations are not accepted however we will judge each case individually based on the reasoning. We are also required to charge an admin fee of 15% of the entire order. If we have not for-filled your order or commenced your order we will happily refund your cancellation request.

Please note sometimes faulty or substandard items make their way to you. Please contact us within three days of receiving your item to let us know. Please keep your packaging and note return to seller on the original packaging. This will be at no additional Cost. To cover your parcel please lodge it with Australia post and ensure that you have a receipt for proof of postage. We will then send out a replacement of your item or refund on return of your item.

We can only do this if you communicate with us any discrepancies in your order as soon as possible. Please understand all items must be returned in their original condition, original packaging and original shipping. For example, cards that have been written on will not be replaced or refunded. Items must be in a resealable condition or in case of damaged/faulty returned to us in the condition stated*.

Missing or Lost parcels:**
Please note it is the customers responsibility to investigate lost or missing parcels. If your order has not arrived within 10 business days please get in touch asap to let us know. We will do everything we can to ensure your parcel is located.

We cannot be held liable for lost or missing parcels that include tracking in your order.

In the case of a lost or missing parcel you must notify us within 14 business days after your order. We cannot assist in any way after this period of time.

If you wish to add insurance to your postage or a signature on delivery please get in touch prior to your order.

*Little Leo & Co must determine the parcel is damaged by photographic evidence and the item may or may not be requested to be returned.

**Little Leo & Co must also be required to investigate lost parcels with the courier and cross check addresses etc. Only once a letter of notification from the Courier company that the parcel is in fact lost can we organise a replacement or refund.